Team Member-job description  

Purpose: To work seamlessly with other team members to achieve the same goal. Execute all tasks assigned by the Store Manager or assistant. Keep the store spotless, 

Task: 

• Orientation checklist signed off 

• Ensure vehicles are properly prepped 

• Keep tunnel clean by spraying any dirt or debris out.

• Competent with DRB, Sonny’s, Micrologic (setting up fastpass plans, discontinuing plans, changing out receipt paper, pulling reports) 

• Remove all trash from the trash cans 

• Replace trash can liners 

• Unclog all vacuum hoses 

• Clean out each vacuum canister by removing the bottom bin and shaking the vacuum bags 

• Clean out the filter in the top of the vacuum canister and make sure there is nothing blocking the airway for the hose 

• Sweep/mop office and lobby 

• Sweep/mop bathroom(s) 

• Restock paper towel rolls (bathroom) 

• Restock toilet paper 

• Replace hand soap 

 Responsibilities:  

• Work with other team members to achieve daily, weekly, and monthly goals 

• Warmly welcome each customer and assist them throughout the wash process 

• Maintain a positive attitude, wear a smile as it is part of the uniform 

• Engage customers in polite, friendly conversation, making them feel welcomed 

• Work with fellow team members to keep the site clean and organized 

• Become a subject matter expert on wash methods, safety, inspection, and maintenance, and apply that knowledge daily 

• Cleaning out vacuums and unclogging vacuum hoses 

• Guiding customers onto the tunnel/prep area 

• Prepping customers cars with prep brush 

• Handling vacuum area trash hourly 

• Sweeping vacuum area/parking lot 

• Making sure property is clean of any trash and debris. 

• Making sure the landscape looks clean. 

• Wash/Fold any towels collected from customers. 

• Make sure towel cart is stocked and ready for customers 

• Checking in on customers to make sure wash quality is great and giving a good experience 

• Always smiling and friendly to all customers 

• Working with managers with any tunnel/backroom problems 

• Post morning and nightly numbers 

• Opening the store and making sure all equipment is working and 100% in the morning 

• Closing the wash making sure all equipment is shut off, and ready for the morning. 

• Making sure the tunnel is cleaned and pressure washed. 

• Doing preventive maintenance on all equipment 

• Making sure the alarm is set nightly, and all doors are locked when closed. 

• Clean vacuum canisters and hoses daily, and hourly during business hours. 

• Cleaning the bathroom and making sure toilet tissue and paper towels are available. 

• Cleaning office and lobby, including stocking any shelf products (air fresheners, etc.) 

• Making sure the backroom is well organized and cleaned out. 

• Ensure that vehicles are properly prepped. 

• Keep the tunnel, parking lot, office/lobby and equipment room clean for the customers and clean up any trip or slip hazards for anyone on property. 

• Ensure that ice and snow build up are appropriately handled to ensure people on sites are safe.   

• Maintain a friendly and welcoming attitude with all customers no matter what.  

• Assist managers with inventory.  

• Be competent with DRB (setting up/ managing plans, changing receipt paper, running reports and selling car care products) 

• Be ready to move up to assistant manager 

• Follow all safety and OSHA guidelines! 

• Always maintain clean uniform  

• Be able to properly fill out incident claims  

• If employees notice something wrong, they should let the manager or assistant know asap (any fluids on the ground in the back room, any strange noises etc.) 

• Rolling vacuum hoses 

• Empty vacuum canisters 

• Ensuring all LED lights are operational (report any light out to management) 

• Follow the cleaning checklist 

• Filling out incident report (store manager takes over after) 

• Being a one-minute manager 

• Post on can't wash anytime you cannot wash cars 

Goals: To become an assistant manager. A team member needs to demonstrate a combination of skills, experience, and qualities.  

• Develop Relevant Skills: Team members should work on developing the skills necessary for managerial roles. This includes leadership, communication, problem-solving, and decision-making skills. 

• Excel in Current Role: Show exceptional performance in your current position. Consistently meet or exceed expectations, take on extra responsibilities, and demonstrate your commitment to the team's success. 

• Seek Feedback: Ask for feedback from supervisors and colleagues. Use this feedback to identify areas for improvement and work on them proactively. 

• Show Initiative: Volunteer for tasks or projects that give you exposure to managerial responsibilities. This can include leading small teams, managing projects, or handling customer issues. 

• Expand Knowledge: Keep learning about the industry, company policies, and management techniques. Attend relevant training sessions if available. 

• Express Interest: Let your supervisor know that you aspire to become an assistant manager. Expressing your career goals can put you on their radar. 

• Apply for Open Positions: Keep an eye out for assistant manager job openings within your company. When you feel you have the necessary skills and experience, apply for these positions. 

• Prepare for Interviews: If you're selected for an interview, prepare thoroughly. Be ready to discuss your qualifications, leadership abilities, and how you can contribute to the team as an assistant manager. 

• Demonstrate Leadership: In the interview and on the job, emphasize your ability to lead, make decisions, and handle challenges. 

• Continuous Improvement: Even if you don't get the position initially, continue working on your skills and gaining experience. Apply for assistant manager roles when they become available again. 

• Patience and Persistence: The process of moving from a team member to an assistant manager may take time. Be patient and persistent in your pursuit of this goal. 

• Increase customer satisfaction 

• Make every customer visit a positive one 

• Know all policies and Procedures 

• A team member will learn what job results the organization requires to accomplish its mission, strategy and goals. 

• Each team member should increase their talent by being smart and performing 100% at their job. 

All Team members need to meet the following requirements:  

• A sociable personality with a desire to work as part of a team serving the public  

• Must be able to walk, stand, bend, stoop, twist, etc. for extended periods of time   

• Must be willing to work in hot/cold weather conditions  

• Reliable transportation to and from the car wash